Capabilities
- Intent routing with confidence thresholds
- Multi-turn context carryover
- Tone and persona controls
- Fallback escalation to human agents
- Multilingual conversation handling
Agent type
Dialogue-first agents designed for inbound and outbound communication, capable of maintaining multi-turn context, routing intents, and escalating to humans when confidence drops.
Support teams handle 60-80% of tickets that are repetitive FAQs, draining agent time and creating inconsistent responses. As ticket volume scales, hiring linearly is unsustainable and new agents take weeks to ramp up on product knowledge.
Open GuideVoice support scales poorly with manual IVR trees, rigid menu options, and long hold times. Customers abandon 60% of calls after 2 minutes on hold, and adding voice capacity requires hiring and training human agents.
Open GuideEmail teams handle 200-500 messages daily with repetitive follow-ups and inbox spikes around product launches and incidents. Average response time stretches to 6-12 hours, while customers expect replies within 1 hour.
Open GuideClaude Opus 4.6, Sonnet 4.5, and Haiku 4.5 with extended thinking, agent teams, MCP integration, and up to 1M token context windows.
usage-based
Open ToolConversational AI platform with pay-as-you-go AI spend model, visual building studio, knowledge base, human handoff, and multi-channel deployment.
pay-as-you-go
Open ToolKnowledge workspace with Notion AI Agent 3.0 for autonomous multi-page work, MCP integration for external tool connectivity, and rich API access.
freemium
Open ToolGPT-5.2 and o-series reasoning models with the Responses API, AgentKit, and built-in tools for web search, code execution, and computer use.
usage-based
Open ToolConversational AI platform with credit-based pricing, multi-model LLM support, voice agent capabilities with concurrent calls, and knowledge base with up to 10K sources.
credit-based
Open ToolSupport teams handle 60-80% of tickets that are repetitive FAQs, draining agent time and creating inconsistent responses. As ticket volume scales, hiring linearly is unsustainable and new agents take weeks to ramp up on product knowledge.
Open GuideTeams lose 30% of meeting decisions to poor note-taking. Action items go unassigned, follow-ups slip through cracks, and attendees spend 15 minutes post-meeting writing recaps instead of executing on outcomes.
Open GuideVoice support scales poorly with manual IVR trees, rigid menu options, and long hold times. Customers abandon 60% of calls after 2 minutes on hold, and adding voice capacity requires hiring and training human agents.
Open Guide